Terms & Conditions
Terms and Conditions
The following paragraphs contain the general terms and conditions under which Summertime Storage (“SS”) is engaged in the movement, transportation, storage of personal items including, but not limited to, packages, within the United States alone or jointly through interchange with its affiliates. SS reserves the right to amend any portion of this service explanation at any time. The most current service explanation may be found at the SS Website (www.summertimestorage.com) and is available upon written request from the SS main office. Any terms for our shipment of goods via our shipping provider can be found at their Website www.fedex.com or www.ups.com
Storage services shall include the pickup from designated locations, transportation, storage, and delivery to designated locations of the Customer’s possessions. The Customer shall present pre-packed personal goods to SS at the time of pickup. SS shall transport these goods to an appropriate storage facility chosen at the sole discretion of SS. SS will return the goods to the Customer during dates and times established by SS after considering school and dormitory schedules. Customer agrees to be present to receive the goods at the specified delivery date, time, and location. The Customer understands that access to goods in storage is permitted only with 7 days prior notice to SS and upon payment of a non-refundable fee as per the Pricing section below. If the items must be delivered prior to the specified delivery dates, an additional fee will apply as per the Pricing section below. Changes to the previously scheduled delivery date or location must be communicated by the Customer to SS at least 14 days prior to the earlier of the originally scheduled delivery date and the new delivery date. Changes made within 14 days of delivery are not guaranteed. An additional fee may be assessed as per the Pricing section below.
SS shall act only as an intermediary for the receipt and forwarding of the Customer’s shipping items to the SS-designated shipping carrier (“Carrier”). The Customer agrees to complete shipping labels provided by SS in a legible and complete manner prior to pickup of the goods by SS. SS will pickup and transport the shipping items to the Carrier. The Carrier will deliver the items to the address specified on the shipping labels approximately 10 business days after their pickup. Because a variety of instances may occur at your address that are beyond our control, customers agree that any delivery confirmation (even without a signature) provided by the selected shipping provider is deemed sufficient proof of delivery to the card holder.
During the sign up process the Customer is required to order at least one (1) supply kit. Each SS Supply Kit includes five (5) cardboard boxes measuring 24” x 18” x 18” and 1 roll of packing tape. Each Supply Kit will be delivered to the customer or available for pick-up on campus. The Customer hereby authorizes SS to charge the Customer’s credit card or bank account for the price of the Supply Kit and any additional supplies. Supply Kits are non-refundable and non-returnable.
The Customer recognizes that SS will not be held liable for damage to the Customer’s belongings. In the event that the Customer is not present during the Customer’s scheduled delivery date and time, SS representatives will not be responsible for any storage items left unattended. If the Customer’s belongings must be brought back to the warehouse and the Customer will have to reschedule the delivery. If this happens, the Customer will be responsible for paying a re-delivery fee of $250.
SS Service Guarantee
Concerning the Customer’s shipping items, SS assumes no liability for the failure to make any specified delivery time or for the successful completion of delivery of the items or the contents thereof.
SS guarantees on-schedule pickup of shipping and storage items and delivery of storage items. SS will provide the Customer with a maximum window of six hours during which pickup or delivery will occur. In the event SS fails to arrive to pickup or deliver the Customer’s goods during the specified time window, SS will issue a credit equal to 5% of the total price of the Customer’s order, subject to the conditions below:
a. The Customer was present in the Customer’s residence throughout the applicable six-hour window.
b. In the case of pickup, the Customer has all packages packed, labeled, and prepared for pickup prior to SS’s arrival.
c. In the case of the delivery of stored goods, the Customer has correctly labeled each of the Customer’s packages with the Customer’s name.
d. SS is notified in writing of a service failure within seven calendar days from the date of the scheduled pickup or delivery.
e. The guarantee does not apply if the failure to perform within the pickup or delivery window is due to causes beyond SS’s control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the stored items; acts of God; public authorities acting with actual or apparent authority on the premises; acts or omissions of police or similar authorities; riots, strikes, or other labor disputes; civil commotions; disruptions in ground transportation networks, such as weather phenomena; and natural disasters.
Commodities Handled and Restrictions on Service
Since SS will act as an intermediary for our Shipping Carrier, the Customer must be advised that our Carrier holds itself out to transport general commodities, as usually defined, subject to the restrictions that are available at their Web site. The Customer agrees to become familiar with the Carrier’s restrictions prior to packing the Customer’s articles for shipping.
SS provides storage services subject to a number of restrictions. The Customer accepts full responsibility and liability for any damages or losses that result from the Customer’s failure to adhere to these service restrictions. No storage service shall be rendered:
a. In the case of articles of unusual value, or of single packages having a value of more than $1,000 (U.S), or of collective packages having a value of more than $6,000 (U.S.) plus $100 (U.S.) per package.
b. For items containing valuables such as jewelry and collectibles.
c. For hazardous materials and firearms.
d. For any perishable items
e. For any items that are prohibited by law or regulations of any federal, state, or local government in the U.S.
SS will not store or ship packages containing liquids, and the Customer acknowledges that the Customer is liable for any damage that the Customer’s storage contents may inflict on the property of others. SS reserves the right to refuse any package that by reason of the dangerous or other character of its content, is liable, in the judgment of SS, to soil, taint, or otherwise damage other merchandise or equipment, or that is economically or operationally impractical to transport, or that is improperly packed or wrapped. SS reserves the right to open and inspect any package tendered to it for storage or shipping.
The Customer acknowledges reading and accepting the terms of the SS Packing Tips as found on the SS Web site and agrees that the safe packing of items is the sole responsibility of the Customer.
For shipping items, the Customer acknowledges that the Customer has reviewed the Carrier’s packaging standards for shock, vibration and compression, which are available at the Carrier’s Web site.
Payment for Services
The Customer agrees to pay the total cost of the services provided by SS based on the number and type of items tendered to SS at the time of pickup, the exact services to be provided, and the prices contained on the SS web site. The Customer agrees to pay multiple semesters in full at time of pickup (e.g. For Study Abroad Customers — Spring and Summer semesters are billed together at pickup). The Customer further agrees to pay any applicable fees as specified in the Pricing section. The Customer agrees to purchase at least one box kit by credit or debit card to ensure proper credit for billing purposes and to reserve space for SS’s services. All charges for services are due and payable immediately following the pickup of the Customer’s possessions. All accounts must be paid by credit or debit card following pickup. The Customer hereby authorizes SS to charge the Customer-provided credit card or bank account for the balance owing for the services rendered and any additional fees.
Checks or cash are not accepted on the day of pickup and should not be given to SS representatives under any circumstance.
The Customer acknowledges that the Customer remains indebted to SS for any balance owed on the Customer’s account as a result of invalid credit or debit card information, SS’s inability to receive credit or debit card charge authorizations, or for any other reason that prevents SS from being paid for the services and any additional fees. If the Customer has failed to pay the charges for the services or any additional fees prior to the date of scheduled delivery of stored packages, SS reserves the right to hold the Customer’s possessions until payment has been received in full. The Customer acknowledges that the Customer’s failure to pay the Customer’s account in full prior to the delivery date could result in a change in the delivery date and the assessment of additional fees. Any account that we are not able to collect payment on will incur a 15% increase on their bill monthly until payment is made in full. Storage will not be delivered until your account is paid in full.
In addition, if the Customer has failed to pay charges for the services or any additional fees of the stored packages, SS may, without demand dispose of any or all of the Customer’s stored items.
Pricing for the services shall be in accordance with the pricing schedule contained on the SS Web site. In addition, SS will charge and the Customer will pay additional fees as described in this section. The purpose of the additional fees is to compensate SS for expenses it incurs beyond those associated with the provision of services according to standard procedures. Additional Fees may be charged for the following, as explained in the sections of this Agreement: Missed Pick Up or Delivery Fee – up to $350, Redelivery After Failed Attempt – up to $350, Summer Access – up to $350, Pick-Up or Delivery Outside Standard Dates – up to $400, Late Change of Delivery Day or Location – up to $350, Billing Fee – up to $50, Additional Abandonment Fees – Costs incurred when storage items are not claimed by the Customer. The Customer hereby agrees to assume all risk of loss, including damage or loss by burglary, fire, vandalism or vermin. SS and SS’s agents, affiliates, authorized representatives and employees will not be responsible for, and the Customer hereby releases each and all of them from, any loss, liability, claim, expense, damage to property or injury to persons that could have been declared (including without limitation any loss arising from the active or passive acts, omission or negligence of SS or its agents, affiliates, authorized representatives and employees).
Cancellation, missed pickup and or re-delivery fee – A fee of $75 will be charged in the event a customer wants to cancel less than 72 hours before their scheduled pick up/delivery window. In the event a customer gives proper cancellation notice 72 hours prior to their scheduled pick up/delivery window via email, a $50 cancellation fee will be assessed. All supplies and VIP services are non-refundable. You must be packed and ready for your pick up or delivery at the start of your pick up or delivery window. (Example: 1pm-7pm – you must be 100% packed for pick up or present for delivery by 1pm.) If you are NOT and we need to return or reschedule your pick up there will be a $50 fee associated with us returning to your location a second time.
Chargebacks and Reversals
We handle all chargebacks and reversals as potential cases of fraudulent use of our product offer and/or theft of product. In cases where we have provided a product and we have verified that a client has received a product and/or refused or returned product(s), whether or not they have used the product in any way, possible actions taken by the company may include filing a complaint with the Internet Crimes Bureau and/or local authorities, or reporting the incident to the appropriate authorities in your state to investigate theft of product and possible mail fraud which is a Federal Crime. All cases of chargeback requests will be vigorously fought by the Company. BE AWARE that if you choose to claim your online transaction was fraudulent that all activity and IP address information is captured. This digital proof of whom and where the order was placed will be submitted to the proper authorities. This information may be used in a civil and criminal case against a customer if there is fraudulent use or theft of product(s). PLEASE NOTE: Packages marked “Return to Sender” will NOT be processed or refunded. Please be aware that shipping and handling fees are non-refundable.
Without limiting the right of SS to conclude for other reasons that the Customer will not be returning to school, the Customer agrees that the Customer’s failure to be present on the scheduled delivery day and the Customer’s failure to communicate with SS concerning an alternate delivery arrangement constitutes abandonment of their stored possessions. In the case of abandonment of the Customer’s possessions, the Customer agrees to pay SS for all charges and fees relating to the failed delivery attempt and for any disposal fees of the Customer’s items. SS has the right to assume ownership of the abandoned property on December 30th of the service year if the Customer has failed to contact SS about delivery and/or has not paid for current storage fees.
Except as specifically provided in this Agreement, the Customer waives any claims for damage or loss of any article against SS and its employees. The Customer expressly releases and agrees to hold SS, and its agents and employees harmless from any and all costs of processing any claim or defending any claim arising from this Agreement. The Customer expressly acknowledges that SS is not a professional storer, mover or common carrier and waives the right to hold SS to any laws or standards governing storers, movers or carriers.
This Agreement shall be governed, interpreted, and construed according to the law of the Louisiana. The Customer agrees that any court action pertaining to this Agreement shall be conducted in the state courts of Louisiana or in the federal courts located therein.
The Customer acknowledges that there are no representations, warranties, or agreements by or between the parties that are not fully set forth herein and no representative of SS or SS’s agents is authorized to make any representations, warranties, or agreements other than as expressly set forth herein. This Agreement may be amended only by a writing signed by the parties.
Any term or provision of this Agreement that is invalid or unenforceable in any situation in any jurisdiction shall not affect the validity or enforceability of the remaining terms and provisions hereof or the validity or enforceability of the offending term or provision in any other situation or in any other jurisdiction